Privacy Policy
Last Updated: March 27, 2025
Enchanted Farms Ltd (“we”, “us”, “our”) trading as The Enchanted Lodges, is committed to protecting and respecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking on www.enchantedlodges.co.uk (the “Site”).
1. Personal Information We Collect
Device Information:
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we may also collect information about the individual pages you view, how you arrived at the Site, and how you interact with it. We call this “Device Information.”
We collect Device Information using:
- Cookies
- Log Files
- Web Beacons, Tags, and Pixels
Booking Information:
When you make or attempt to make a booking through the Site, we collect information from you including your name, email address, phone number, billing address, and payment method. We refer to this as “Booking Information.”
When we talk about “Personal Information” in this policy, we mean both Device and Booking Information.
2. How Do We Use Your Personal Information?
We use Booking Information to:
- Process your booking and payments
- Send confirmation and support emails
- Communicate with you
- Screen for risk or fraud
- Share relevant marketing or promotional information (if opted in)
We use Device Information to:
- Monitor for fraud and suspicious activity
- Improve the performance, design, and marketing effectiveness of our Site
3. Payments and Stripe
We use Stripe to process payments securely. When you make a payment, Stripe collects and processes your personal and payment data on our behalf. This may include:
- Name on the card
- Card type (debit/credit)
- Card expiry date
- Last four digits of your card number
- Payment amount and transaction details
- IP address
- Billing address and email
Stripe does not store your full card number or CVV after the payment is processed. All card information is encrypted and handled in accordance with PCI-DSS standards. You can read more in Stripe’s Privacy Policy.
Your data may be transferred outside the UK, but Stripe ensures adequate safeguards are in place, including encryption and standard contractual clauses.
We do not store your full payment information on our servers.
4. Sharing Your Personal Information
We only share your data with trusted services to help operate our business. This includes:
- Stripe – for payment processing
- Google Analytics – for website analytics and optimisation
We may also disclose your information if required to comply with legal obligations, law enforcement requests, or to protect our rights.
5. Behavioural Advertising
We may use your information to deliver marketing communications tailored to your interests. You can opt out of targeted advertising via:
6. Do Not Track
We do not alter our Site’s data collection or use practices when we detect a “Do Not Track” signal from your browser.
7. Your Rights
If you are a UK or EU resident, you have rights under data protection laws, including:
- Access to the personal information we hold
- Correction of incorrect data
- Deletion of your data (when legally permitted)
- Objection to processing or marketing
- Restriction of processing in certain situations
- Portability of data
To exercise any of these rights, please contact us using the details at the end of this policy.
8. Data Retention
We retain Booking Information for up to 7 years for business and legal purposes, unless you request its deletion sooner and it’s not required for legal compliance.
9. Minors
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.
10. Changes
We may update this policy to reflect changes to our practices or legal requirements. Any updates will be posted here with a new “Last Updated” date.
11. Contact Us
For more information or to exercise your data rights, contact:
📧 Email: enchantedlodges@gmail.com
📍 Post: Enchanted Lodges, Kennaways, Faversham, Kent, ME13 0HA, United Kingdom
📞 Phone: 07762 527331
Additional Information
Security of Your Information
We use secure systems, encryption, and access controls to protect your data. While no system is 100% secure, we continuously monitor and test our systems to ensure they meet security standards.
External Booking or Marketing Tools
If we use third-party services in the future (e.g. booking engines or email marketing tools), we will ensure they are GDPR-compliant and include them in future policy updates.
Cookies and Tracking
Our site uses cookies to improve your experience. You may opt out of non-essential cookies via your browser settings, though some functionality may be affected.